Privacy policy

PRIVACY POLICY

At FacetsN, we believe your privacy is fundamental to building the trust that makes our relationship possible. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at facetsn.com, shop with us, or interact with our services.

We've written this policy in plain language to help you understand exactly what information we gather, why we need it, and how we use it to provide you with exceptional jewelry and service.

Quick Overview

What We Collect: Information you provide (like your name and address), information from your device (like your IP address), and information from your shopping behavior.

Why We Collect It: To fulfill your orders, improve your shopping experience, communicate with you, and meet legal requirements.

How We Protect It: We use industry-standard security measures and limit access to authorized personnel only.

Your Rights: You can access, correct, delete, or limit the use of your personal information. California and Colorado residents have additional rights.

Information We Collect

Information You Provide to Us

When you shop with us, create an account, or contact us, you may provide:

  • Contact Information: Name, email address, phone number, shipping and billing addresses
  • Account Information: Username, password, and account preferences
  • Payment Information: Credit card details, billing address, and transaction history
  • Communication Information: Messages you send us, survey responses, product reviews, and customer service interactions
  • Gift Information: If you're sending a gift, we collect the recipient's name and address
  • Profile Information: Your preferences, interests, and demographic information you choose to share
  • Biometric Information: We do not collect biometric identifiers such as fingerprints, facial scans, or voiceprints. If this changes, we will update this policy and obtain appropriate consent.

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Website Activity: Pages you visit, products you view, time spent on our site, referral sources
  • Location Information: General location based on your IP address (we don't collect precise location unless you give permission)
  • Cookies and Similar Technologies: Information stored in cookies, pixels, and other tracking technologies

Information from Third Parties

We may receive information about you from:

  • Social Media Platforms: If you connect your social media accounts or interact with our social content
  • Business Partners: Shipping companies, payment processors, and marketing partners
  • Data Enhancement Services: Companies that help us better understand our customers and improve our services

How We Use Your Information

We use your personal information to:

Fulfill Your Orders

  • Process and complete your purchases
  • Arrange shipping and delivery
  • Handle returns, exchanges, and refunds
  • Send order confirmations and shipping updates
  • Process payments and prevent fraud

Improve Your Experience

  • Personalize product recommendations
  • Remember your preferences and shopping cart
  • Provide customer support
  • Respond to your questions and feedback

Communicate With You

  • Send transactional emails about your orders
  • Share news about new products and special offers (if you opt in)
  • Provide important updates about our services
  • Send abandoned cart reminders

Operate Our Business

  • Analyze website performance and customer behavior
  • Conduct market research and analytics
  • Maintain and improve our security
  • Comply with legal obligations
  • Protect against fraud and abuse

How We Share Your Information

We don't sell your personal information. We may share your information in these specific situations:

Service Providers

We work with trusted companies that help us operate our business, including:

  • Shipping Companies (to deliver your orders)
  • Payment Processors (to handle transactions securely)
  • Email Services (to send you communications)
  • Analytics Providers (to understand how our website performs)
  • Customer Support Tools (to help us assist you better)

These partners can only use your information to provide services to us and must protect it according to our standards.

Business Transfers

If FacetsN is sold, merged, or transferred, your information may be part of that transaction. We'll notify you if this happens and if there are changes to how your information is handled.

Legal Requirements

We may share your information when required by law, such as:

  • Responding to court orders or legal requests
  • Protecting our rights or property
  • Preventing fraud or other illegal activities
  • Ensuring the safety of our customers and employees

With Your Consent

We may share your information in other ways with your explicit permission.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience. These help us:

  • Remember your preferences and shopping cart
  • Understand how you use our website
  • Show you relevant product recommendations
  • Measure the effectiveness of our marketing

Types of Cookies We Use

Essential Cookies: Necessary for our website to function properly Performance Cookies: Help us understand how visitors use our site Functionality Cookies: Remember your preferences and personalize your experience Marketing Cookies: Used to show you relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect your ability to use some features of our website. 

For details on cookies, see our Cookie Policy. 

Nevada Disclosure

For Nevada residents: We want to be transparent about our data practices. We do not currently sell your personal information as defined by Nevada law (NRS 603A). However, Nevada residents have the right to opt out of any future sales of their personal information.

If you are a Nevada resident and wish to exercise this right, please contact us at privacy@facetsn.com with "Nevada Opt-Out Request" in the subject line. We will respond within 60 days.

Data Security

Protecting your information is a top priority. We maintain physical, electronic, and administrative safeguards, including:

  • Encryption of sensitive data during transmission
  • Secure storage systems with restricted access
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

While we implement strong security measures, no online system is 100% secure. We encourage you to use strong passwords and protect your account information.

Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy, including:

  • Account Information: Until you close your account or request deletion
  • Order Information: For at least 7 years to comply with tax and legal requirements
  • Marketing Information: Until you unsubscribe or request removal
  • Website Analytics: Typically 2-4 years for business analysis

When we no longer need your information, we securely delete or anonymize it.

Your Privacy Rights

All Customers

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information (in certain circumstances)
  • Opt out of marketing communications
  • Contact us with questions about your privacy

California Residents (CCPA/CPRA Rights)

Under California law, you have additional rights:

  • Right to Know: Request details about what personal information we collect, use, and share about you
  • Right to Delete: Request deletion of your personal information (with some exceptions)
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information for targeted advertising
  • Right to Limit: Limit our use of sensitive personal information
  • Right to Non-Discrimination: We won't discriminate against you for exercising your privacy rights

Sensitive Personal Information: We may collect some sensitive information like payment details. You can limit how we use this information by contacting us.

Authorized Agents: You can designate someone to make privacy requests on your behalf with proper verification.

How to Exercise Your Rights

To exercise any of these rights, you can:

We'll respond to your request within 60 days and may ask for additional information to verify your identity.

Colorado Residents (CPA Rights)

Colorado residents have similar rights under the Colorado Privacy Act:

  • Right to access, correct, and delete personal information
  • Right to opt out of targeted advertising, sales, and profiling
  • Right to appeal our decision on your privacy request

How to Exercise Your Rights

To exercise any of these rights, you can:

We'll respond to your request within 60 days and may ask for additional information to verify your identity.

International Customers

FacetsN is primarily based in the United States, but we welcome international customers. If you're located outside the US:

  • Your information may be transferred to and processed in the United States
  • We'll protect your information according to this policy and applicable laws
  • You may have additional rights under your local privacy laws

Children's Privacy

COPPA Compliance

Our website and services are not intended for children under 13. We don't knowingly collect personal information from children under 13 years of age without verifiable parental consent as required by the Children's Online Privacy Protection Act (COPPA).

If you are under 13: Please do not provide any personal information through our website. You should ask your parent or guardian to contact us on your behalf.

For Parents: If you believe we've inadvertently collected personal information from your child under 13, please contact us immediately at privacy@facetsn.com. We will promptly investigate and delete any such information from our systems.

Information We Don't Collect from Children

We do not knowingly collect:

  • Names, addresses, or phone numbers from children under 13
  • Email addresses or other online contact information from children under 13
  • Photos, videos, or audio recordings of children under 13
  • Any other personal information from children under 13

If we discover we have collected personal information from a child under 13 without proper parental consent, we will delete it immediately.

Marketing Communications

We'd love to keep you updated about new products, special offers, and company news, but only if you want to hear from us.

Email Marketing

  • You can opt in during checkout or by subscribing to our newsletter
  • Every marketing email includes an easy unsubscribe link
  • You'll still receive important order-related emails even if you unsubscribe from marketing

Text Messages

  • We may send order updates via text if you provide your phone number
  • Marketing texts require separate opt-in consent
  • Reply STOP to any text to unsubscribe

Social Media

If you interact with us on social media platforms, those interactions are governed by the platform's privacy policy as well as ours.

Third-Party Websites

Our website may contain links to other websites, including our partners and suppliers. This privacy policy only applies to FacetsN. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you by email if you have an account with us
  • For material changes, we may ask for your consent

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Us

We're committed to addressing any questions or concerns you have about your privacy. Please don't hesitate to contact us:

Privacy Team: FacetsN, 131 Continental Drive, Suite 305, Newark, DE 19713; Email: privacy@facetsn.com

General Inquiries: Email: contact@facetsn.com

This privacy policy demonstrates our commitment to protecting your personal information while providing you with exceptional jewelry and service. Thank you for trusting FacetsN with your business.

Latest Update: August 4, 2025