FAQs
lab-grown diamonds
ordering
delivery
returns
care
security
warranty
where is FacetsN jewelry made?
All facetsN jewelry pieces are carefully handcrafted in collaboration with an esteemed atelier in Kofu, Japan. Located in the Yamanashi prefecture, Kofu is the leading jewelry producing region in Japan.
what is the quality of your diamonds?
We offer the highest quality lab grown diamonds in our jewelry. Our diamonds range from D-F colors, VS clarity or above, and excellent cut. We select only the top 1% of created diamonds.
are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are 100% real diamonds.
how are lab-grown diamonds made?
Lab-grown diamonds are created using two main methods: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD).
are lab-grown diamonds cheaper than natural diamonds?
Yes, lab-grown diamonds typically cost 30–50% less than natural diamonds of the same quality. This is because they avoid the high mining costs and environmental impact of natural diamond extraction.
do lab-grown diamonds look different from natural diamonds?
No, lab-grown diamonds look exactly the same as natural diamonds. Even trained gemologists cannot tell the difference without specialized equipment.
how do i place an order on your website?
Simply browse our products, select your desired item, choose the size/variant if applicable, and click “add to bag”. Once you’re ready, proceed to checkout and complete the payment.
can i place an order without creating an account?
Yes, you can checkout as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and receive special offers.
how will i know if my order was successful?
After placing your order, you will receive an order confirmation email with the details of your purchase. If you don’t see it in your inbox, please check your spam/junk folder.
can i modify or cancel my order after placing it?
Orders can only be modified or cancelled within a short time after being placed (usually before they are processed or shipped). Please contact our support team immediately at orders@facetsn.com if you need changes.
what payment methods do you accept?
We accept all major credit/debit cards, shop pay, paypal, and digital wallets. Payment options are displayed at checkout for your convenience.
do you offer international shipping?
No, at this time we do not ship internationally. We offer free shipping and free 30 day returns within the continental united states.
how long does delivery take?
Delivery times depend on your location and the product. Ready-to ship merchandise is can be delivered within 10-14 business days.
do you provide tracking information?
Yes, once your order is shipped, you will receive a tracking number via email or SMS (carrier charges apply) so you can monitor your package in real-time.
do you offer free shipping?
Yes! We provide complimentary FedEx ground shipping on all US domestic orders with no minimum purchase required.
how is my jewelry packaged?
Jewelry is packaged delicately in our signature presentation boxes with diamond certificates for stones above .5ct with every purchase.
what happens if i am not at home during delivery?
FedEx will attempt delivery and leave a note with pickup and redelivery options. For high-value orders, an adult signature is required, meaning packages cannot be left unattended.
can i change my delivery address after placing an order?
Yes, you can request a change in delivery address before the order is shipped. Once dispatched, we cannot guarantee modifications. Please contact our support team immediately for assistance.
what is your return policy?
We offer a 30-day hassle free return policy with free return shipping on all domestic orders. Items must be in original, unworn condition with all certificates and packaging intact.
how do i initiate a return?
Simply contact us at returns@facetsn.com, provide your order number and return reason, and we'll send you a prepaid return label and instructions. Then package the item securely and ship it back to us.
what items can be returned?
You can return ready-to-ship jewelry in original condition, loose diamonds with IGI certificates, and jewelry accessories and settings. However, we cannot accept returns on custom jewelry (unless defective), items that have been resized, engraved, or modified, jewelry without original certificates, or items showing wear or damage.
how long does it take to process a return?
We inspect returned items within 5-7 business days after we receive them, then process refunds within 7-10 business days to your original payment method. Credit card refunds may take an additional 4-7 days to appear on your statement.
do you offer exchanges?
While we don't offer direct exchanges, you can return any item based on our return policy and place a new order for what you prefer.
how should I care for my jewelry?
For daily care, remove your jewelry during sports, cleaning, or manual work, store pieces in the provided boxes or soft pouches, and avoid exposure to harsh chemicals. Clean jewelry at home regularly using gentle jewelry cleaners. For professional cleaning, we recommend annual professional cleaning.
how should I clean my lab-grown diamonds?
Lab-grown diamonds maintain their brilliance with simple care. Clean weekly using warm water, mild dish soap, and a soft toothbrush. Gently scrub around the setting to remove buildup, rinse thoroughly, and dry with a lint-free cloth.
do lab-grown diamonds require special care?
No special care needed! Lab-grown diamonds are identical to mined diamonds in hardness (10 on Mohs scale) and durability. They won't fade, cloud, or lose sparkle over time.
how do I maintain the shine on my 18k gold jewelry?
Clean 18K gold monthly with warm soapy water and a soft cloth. For deeper cleaning, use a jewelry polishing cloth designed for gold. Avoid abrasive materials that can scratch the surface. 18K gold may develop a subtle patina with wear, which many consider desirable. Professional polishing can restore the original luster if preferred. This natural aging doesn't affect the jewelry's quality or value.
how should I care for platinum jewelry?
Platinum is naturally durable and tarnish-resistant. Clean with warm soapy water and a soft brush. The metal develops a natural patina over time that many prefer, but professional polishing can restore the original bright finish.
what should I avoid during cleaning my jewelry?
Never use harsh chemicals, bleach, or ammonia on your jewelry as these can damage both metals and diamonds. Avoid ultrasonic cleaners at home - while safe for professionals, home units can loosen stones or damage settings. Skip abrasive cleaners, rough cloths, or any cleaning materials that could scratch your jewelry's surface. For best results, stick to gentle cleaning methods and leave deep cleaning to the professionals.
why do some orders require verification?
To protect against fraud and ensure secure transactions, we require phone verification for orders over $10,000, enhanced identity verification for orders over $25,000, and additional verification for first-time high-value customers with orders over $5,000.
what information is required for verification?
Depending on your order value, we may need phone number confirmation, billing address verification, photo ID for high-value orders, and additional documentation may be requested as needed.
is my personal information protected?
Yes. We use industry-standard security measures and never share your personal information. Please review our Privacy Policy for complete details about how we protect your data.
what warranty do you offer?
We provide a Lifetime Warranty on diamonds and a two-year warranty on manufacturing that covers manufacturing defects and craftsmanship, stone security and setting integrity, metal quality issues, and diamond authenticity and optical properties.
what's not covered by warranty?
Our warranty doesn't cover normal wear and tear, damage from accidents or misuse, third-party modifications or repairs, or loss or theft.
how do I make a warranty claim?
Email care@facetsn.com with a description and photos of the issue, and we'll send you a prepaid shipping label upon initial assessment. Once returned, our master jewelers will conduct a professional assessment and provide free repair or replacement as needed.
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